If you have any concerns about how we handle your data, please take a look at our Privacy Policy page


https://www.footpatrol.com/customer-service/privacy/


Here you'll find details of how your data is processed and who to contact should you still have any questions.

We can supply a VAT invoice for your online order when:

• The order has been delivered
• You have a valid VAT number
• We can verify the VAT number
• The billing details of the order match the address details associated to the VAT number

If we're unable to validate or match any of the VAT details with the order details, we can supply a despatch note which serves as a proof of purchase. If your order was split we'd supply individual despatch notes for each parcel and the items within that parcel.

In order to request a VAT invoice, please submit your request, one at a time, via our Contact Us form at https://www.footpatrol.com/customer-service/contact/

We understand that we may have previously supplied VAT invoices on request however we've updated our process to ensure a due diligence before supplying VAT invoices. 

Reasons we may reject your VAT Invoice request

• Multiple requests in one Contact Us form submission
• The billing details from your order don't match the details associated with your VAT number
• If we're unable to verify your VAT number
• If your items were refunded

We will send you an email and text message update once your order has been despatched. Please allow the required time for the delivery method you have chosen before you contact us. Your estimated delivery date can be found on your confirmation email.

Please log into your account https://www.footpatrol.com/myaccount/dashboard/

Alternatively, you can check the tracking link we sent in your despatch email to view the latest tracking information or here, however, please note Click and Collect orders  cannot be tracked through this service. For Click and Collect orders, the store will notify you when your order is ready to be collected.

Still need help? Call us on 0161 393 7182. Be sure to have your order number ready so we can help you as quickly as possible.

From Friday 1st November 2024 to Wednesday 22nd January 2025 our refund and exchange policy will be relaxed so that refunds and exchanges will be given at anytime* during this period as long as the goods are accompanied with a valid receipt. All other terms and conditions apply.

*Please note that in the interest of customer service, we are unable to process refunds and exchanges between Thursday 26th December and Saturday 28th December 2024. THE REFUNDS & EXCHANGE POLICY WILL RESUME AS NORMAL ON SUNDAY 29TH DECEMBER 2024.

Returns can be made by visiting our returns portal here. No printer required!

For a refund on purchases made in the UK via the HIP website or app, you can send any unwanted items back to us for FREE via EVRi or from £2 via Royal Mail. Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded it will show in your account within 3-5 days.

Please read our Terms & Conditions for more details. If you have a faulty/damaged item, please contact customer service to see how we can help you.

Exchanges in-store are accepted for items paid for by cash and credit/debit card only. Remember to take your proof of purchase with you too.

You can return your unwanted items back to our Footpatrol stores within 28 days of purchase. They must be complete with the packaging, tags and any special items that may have accompanied them. Remember to take your proof of purchase with you too.

Sorry your order was cancelled.
If any of the items you've ordered are out of stock at the time of packing , we'll cancel them from the order which will trigger a refund back to your method of payment. We will do this as soon as possible and by no later than 30 (thirty) days from the date of your order. Once the cancellation has been confirmed and the refund process started, we expect the refund to be with you within 5 working days. This timescale can vary according to your payment method.

Once your order has been confirmed we are unable to change your delivery address due to security reasons. We advise that you make sure all details are correct before processing your order. If you change your mind, you can return your order to our store free of charge. For online returns, you can return any unwanted items back to us within 28 days, free and printerless options available. For further information, visit our delivery and returns section to view all of your returns options.

Please go to our delivery page where you can see all of our delivery options and the countries we can deliver to.

If delivery is to an address in the EU and under €150, then taxes and duties will be settled on your behalf with our courier. If delivery is over €150 or to an address outside the EU, you may be charged taxes or duties on import into the destination country – we recommend you contact your local customs authority to understand the potential costs prior to placing an order. You will be the importer into the destination country and by ordering through this site you give authority to our couriers to deliver and clear goods to you on that basis.

Once you have registered you can access your account at anytime by clicking on the My Account link at the top of the page. Here you can change your preferences, update your payment information and address book, track your orders and manage your account password.

Unfortunately, once the order has been placed we can't change it. We're pretty quick at picking and packing your order, therefore we need to be quick to cancel your order once your purchase has been confirmed. If you contact us on 020 7287 8094 as soon as possible, we may be able to help.

If you change your mind you can return it to us by taking it to one of our stores or by posting it back to us. Just visit our dedicated returns page here. FREE option available.

Once your order has been confirmed we are unable to change your delivery address due to security reasons. We advise that you make sure all details are correct before processing your order.

If you change your mind, you can return your order to our store free of charge. For online returns, you can send any unwanted items back to us within 28 days from £2. For further information, visit our delivery and returns section to view all of your returns options.

Free and printerless options are available.

Please return your items to the returns address below within 28 days for a refund using a carrier of your choice. Once the item has been received we will process a refund and you will receive a confirmation. Please take care of the goods and, if possible, return with their original packaging.  Please send the despatch note and/or a copy of your receipt back with your order.

Footpatrol Internet Returns

Door 2

Kingsway Business Park

Rochdale

OL16 4FW

We are currently unable to offer exchanges on international orders.

Afraid not. All major releases are strictly one pair per customer!

If you have any questions regarding Klarna, please see our full FAQ

If you have any questions regarding Clearpay, please see our full FAQ

We ask that you return your items to us within 28 days of receiving them