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Technical

I have forgotten my password

Did you think of your password a bit too quick? No problem. Click on password reminder and we’ll send you a new password to your account email address. Don’t worry if it’s complicated. Once you’ve logged in you can go to my account and set it to something more memorable.

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Why am I stuck in a queue?

To help manage traffic, Footpatrol uses a queuing system as to not overload the site. We understand this can be frustrating, especially when trying to buy a high-profile release. We appreciate your patience and the fact that you are choosing to shop with us.

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I cannot check out and my payment will not process?

This most likely means that the item is sold out. If it’s a popular release the product usually sells out quicker than it can be removed from the website. Alternatively, it could be an issue with the payment process, in which case, give our customer service team a ring on 0161 393 7182 and they will assist.

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How do I unsubscribe from marketing emails?

To unsubscribe from our marketing emails, you can remove yourself immediately by clicking the 'unsubscribe' link that can be found at the bottom of one of our promotional emails.