footpatrol

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Delivery & Returns

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FAQs

UK Delivery

International Delivery

Returns

Different International delivery options are available dependent on country;

International Standard - from £6.99

If you wish to select our express option, which your order can be tracked outside of the EU and will reach you quicker, please select our Express option at checkout.

PLEASE NOTE: Orders may be subject to customs duty.

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Can I return my order?

For items purchased in store:

You can return unwanted items purchased in store in an unused and saleable condition for a full refund within 14 days of purchase upon production of a valid receipt in store. You can also exchange any in-store purchases paid for using a credit/debit card returned in an unused and saleable condition within 28 days of purchase upon production of a valid receipt in store. If you need to return an item purchased instore and you are unable to reach one of our stores (https://www.footpatrol.com/store-locator/london/589/) please message our team at info@footpatrol.co.uk. Please attach images of the items you want to return along with an image of the receipt showing the amount paid including the items purchased we can then advise you the next steps. To note: Footpatrol do not offer refunds on certain high-demand products purchased in-store. This does not affect your statutory rights. Ask a member of staff in store for more details.

- If you’ve paid using a credit/debit card, a refund/exchange will be processed at the till point. point.
- If you’ve paid using PayPal, Apple Pay or Klarna, we’ll send your order back to our distribution centre on your behalf for a full refund only. Unfortunately exchanges are not possible where items are paid for using with these payment methods.