Returns to store are free! Check your local store here. All payment methods refunded in store.

Alternatively, please visit our return portal by clicking here. This will give you various options for posting your item back to us.

Please remember to include and complete the returns section of the despatch note that was in your order. No printer required and paperless options available!

Launch orders can be returned either in store or via the portal. Orders placed in store or at the kiosk can only be exchanged or refunded in store. Online orders can be returned to store or by post for a full refund as exchanges are not currently possible.

Call us on 020 7287 8094! Be sure to have your order number ready so we can help you as quickly as possible. Our Customer Service opening hours are between 8am-9pm.

You can also visit our dedicated contact us page here.

You’re welcome to return your items but unfortunately we do not offer free returns outside the UK. In order to process your refund please send your items back to us using the returns address below within 28 days for a full refund for purchases made via the footpatrol website or app (excluding footpatrol launches app), or within 14 days for purchases made via the footpatrol launches app. Make sure goods are returned by recorded delivery or courier, and retain proof of postage to ensure we receive your unwanted products as efficiently as possible. Please also note that customers are responsible for the shipping cost of the return, and any returned items are your responsibility until they reach us.

Footpatrol Internet Returns
Door 2,
Michael Faraday Avenue,
Milnrow,
Rochdale.
OL16 4FW